Salon Amar

Salon Policy

Our Service Guaranty

We make every attempt to ensure that you are satisfied with your experience at Salon Amar. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. 

Refunds 

All services and deposits are non-refundable. Please keep in mind, starting from box color or going from Darker to Lighter shades may require more than one service to achieve your desired result. 

Return

We are happy to return unopened and unused retail products within 3 days of original purchase. No Cash value is given, and an in salon credit will be issued.  * We only issue salon credits. No Refund.*

For return of any hair replacement unit, hair extension to be permitted, the request must be within 24 hours of purchase(deposit) hair must never left salon after order been made.  Each return request of a Stock unit will be charged 20% Restocking Fee, and is only permitted if the unit was not processed in any manner as follows:

• cut • styled • worn • stored incorrectly
• any other processing that alters a unit’s normal characteristics as manufactured

*Custom made/special ordered products are not return and refundable.*

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*No Return/Refund on any Hair Extensions,Hair Pieces & Wigs once you leave our salon with it*

Cancellation Policy

Your time and our time is valuable. In order to respect the time of both guests and our staff, we simply ask you notify us of a cancellation or change at least 24 hours prior to your appointment time. A valid credit card must be used to hold the appointment. No charge will be incurred unless it is in the 24 hour window of your appointment. If your appointment is not canceled by phone, you will be subject to pay for the reserved service(s).

We request a non-refundable deposit from new guests to book long appointments such as Hair Extensions, Keratin Treatments, color correction, lash lift and tint, or any services that take more than 1.5 hours and longer.

Tardiness

Please be courteous to your Artist and other clients. If you are late for your appointment, we may have to reschedule your appointment. Missing your appointment time may subject to pay for the reserved service(s).

Children Services

*Children over the age of 10 are charged for full price services.*

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CHILD SAFETY POLICY
We write this new policy with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing this new policy. We understand how challenging it is finding time for yourself. We also understand that your "me time" does not always align with your hair & spa appointments. However our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision at all time. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/ strollers may not be placed near the service areas or held in the lap unless they are receiving salon services There will be no running, screaming, or walking around the salon stations as there are cords you can trip on. If you bring a tablet for your children, please also have headphones available as not to distract other guests. Please remember this is a shared space where people come (and pay) to relax.Please making sure your Children not spin or pump the salon chairs. We kindly request ONLY those receiving services be present in the service areas. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy you may be asked to reschedule. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, glass, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon as a result of unsupervised children. You will be financially responsible for ANY items and/or property damaged by children attending with you. Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact the owner if you have concerns or questions about this policy.

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Gift Certificate 

• Must be presented at time of service 

   

• Copy of gift certificate are not acceptable 

   

• Non-refundable 

   

• Not redeemable for cash

   

Lost or Stolen item

Please do not bring valuables with you; We are not responsible for lost or stolen items.